ER Lawn Care Service Disclaimers and Policies

Release of Liability Disclosure

ER Lawn Care, LLC (ERLC) uses safety deflectors on our mowers to minimize the possibility of any debris damaging you or your property. We strive to check for debris and other potential hazards before each service. However, ERLC is not responsible financially or otherwise for any repairs or damage to personnel or property for items (man-made or natural) that we were not aware of, including items that were not removed beforehand by the customer.

The customer agrees it is their responsibility to ensure that the service area is cleared of debris or other objects prior to ERLC rendering services. These items may include, but are not limited to: hoses, toys, ornaments, decorations, irrigation systems, invisible dog fences, pipes, metal, rocks, and/or sticks, as well as unmarked or shallow wires, pipes, or cables from any source.

Turf that is planted or grown too close to any object, such as a mailbox, fence post, or siding, may be accidentally damaged during trimming or cutting. It is the customer’s responsibility to ensure all turf is at least 6” back from any area it’s touching, or to add a layer of protection to the object’s surface area. In our sole determination, we may avoid trimming such areas to prevent damage. If so, ERLC may leave these areas uncut and will consider the services to have been completed.

The financial cost and repairs for damages as described above are the sole responsibility of the customers, and by accepting our services, the customer agrees to indemnify and hold harmless ERLC for any personal injury, death, loss, or damage of property.

Lawn Mowing Service Disclaimers

Customers have the option to request us to skip the weekly cut by sending an email to info@erlawns.com or submitting a ticket from within our Client Portal (24-hour notice is needed to process a skip request). Since skipping usually leads to excessive turf overgrowth, requesting a skip voids all ERLC quality guarantees for the next cut. ERLC reserves the right to cancel agreements for accounts who skip their mowing service more than 4 times in one year. We also reserve the right to double charge for the next service if the grass is long after a recent skip request. This is non-negotiable and 100% at our discretion.

If our crews arrive and the work has already been completed by someone else, or you turn them away, we reserve the right to still charge for the service due to costs involved with traveling to the site.

The equipment used on your lawn is determined and quoted by our expert team. Any request for customized equipment usage on a property will be quoted separately and must be requested at least 24 hours prior to service for approval of a new customized bill rate.

We do not bag/remove grass clippings from the property. Our machines are equipped with “Mulching Blades” which are designed to chop the clippings into fine pieces and redistribute them back into the lawn as natural fertilizer. Due to the high costs involved with dump fees, ERLC can remove the clippings upon request starting at an additional charge of $149 per instance (larger properties may require a custom quote).

Please remove pet waste from the yard before your scheduled service. We reserve the right to skip the service, and still charge, if your lawn technician determines there is too much pet waste on the property.

We mow every 7 days during Spring/Fall and every 7-10 days during the hot Summer months, weather permitting.

ERLC is not responsible for turf damage caused by our equipment due to the lawn being too wet at the time of service. If the customer feels the lawn is too wet to cut, they have the right to request to be skipped, and we’ll be back during the next round/rotation. If our mowers create any mud stains/ruts due to the lawn being wet, your crew leader will apply seed to the area at the end of the service to promote new growth. 99% of mud stains/ruts are superficial, and the areas will come back quickly, usually after the next rain. Please note that we need at least 24 hours notice to process a skip request. We also reserve the right to double charge for the next service if the grass is long after a recent skipped service. This is non-negotiable and 100% at our discretion.

ERLC reserves the right to double charge if the property is overgrown, and we are forced to double/triple cut the turf. Most of the time, the need to double charge is only enforced during the first service for new customers or if the lawn was skipped in previous weeks.

Seasonal ERLC Mower Deck Heights

March 15 – June 15th: 3.5 inches

June 16th – Sept 1st: 4 inches

Sept 2nd- Dec 1st: 3.5 inches

Lawn Fertilizer Service Disclaimer

Our program does not include treatments for fungus or turf disease but we can provide a quote for such treatments as needed.

For the program to be successful, it’s important that the customer waters the turf areas appropriately throughout the year. ERLC is not responsible for any damage caused by lack of or too much watering.

Please keep off the lawn for 24 hours after each service, except for quick potty breaks for animals, to allow for the application to completely absorb into the turf/soil. A “paper” left in the front door by your technician confirms that the turf areas around the property have been treated recently.

NOTE: Lawn fertilizer materials are only dangerous if/when directly ingested, which is never a risk when using our service. We’re licensed by the state to safely apply these materials as needed throughout the year. The 24-hour period after the service is just for allowing the materials to completely absorb.

Cleanup/Landscaping Service Disclaimers

Treated areas should expect no weed growth for 2-4 weeks after each visit. Any weed development after 4 weeks is not covered under warranty and will require a charge to return and treat.

Tree trimming is not included with our cleanup services. Small tree work can be performed at an additional fee and upon request only. For larger tree work, we can refer you to a tree contractor.

Mulching

Our goal is to install between 1″-2″ of fresh mulch during our cleanups. If you go too deep with the mulch, it can damage the plant material, and if it’s too thin, it won’t provide enough protection. 1″-2″ is generally accepted as standard for our area.

Spring, Fall, and One Time Cleanups include a certain amount of freshly installed mulch per your property size. If your property needs more than the allotted amount, we charge $100 per additional cubic yard of mulch installed during the cleanup and will be billed upon completion of the service. Please see allotted amounts below:

Under 1/8 Acre Property: 5 cubic yards

1/8th Acre Property: 6 cubic yards

1/4 Acre Property: 7 cubic yards

3/8 Acre Property: 8 cubic yards

1/2 Acre Property: 9 cubic yards

Snow/Ice Service Disclaimers

ERLC will exercise reasonable care to avoid damage to pavement, curbs, trees, and shrubs. However, the contractor is not responsible for any damage to landscaping caused by the piling of snow or, any damage to items that are snow-covered or not visible.

The Client understands that the service may not clear the area 100% and that slippery conditions may continue to prevail even after the service has occurred. The Client understands that ERLC assumes no liability for this naturally occurring condition.

The Client understands that snow shoveling, by its very nature, involves pushing a plastic blade over the surface of the pavement/sidewalk/walkway. If your pavement/sidewalk/walkway area is defective, deteriorated, weakened, frost heaved, or was installed improperly, the results of this previous damage are more likely to appear after the service is completed. ERLC is not responsible for any damages for these reasons.

Any items/vehicles left in the work area are at risk of being damaged during the service. We try our very best to perform the service with the utmost care, but having a clear workspace is the only way to guarantee no damages occur. ERLC is not responsible for damages if the item/vehicle is in the work area during the service.

Plant Warranty Info

We do not offer a warranty on any sod, plants, or trees installed. However, if your newly installed plants are struggling, please contact us as soon as possible so that we can help diagnose and resolve any issues (under or over watering is usually the culprit). Upon completion of your service, we’ll provide you with information about properly watering the plant material installed.

Scope of Work Disclaimer

Any extra work requested to be performed outside of the original scope of work will be billed at an additional $150 per hour (two-hour minimum) and will be due upon completion of the service. Or, you may contact the office for a separate custom quote.

Due to scheduling issues, any extra work requests outside of the original scope may require a secondary visit.

Pricing Disclaimer

ERLC strives to provide the quickest and most accurate quotes in our industry. While other lawn & landscaping firms have extensive waiting periods before you can even get an idea of what your service will cost, we provide instant and same-day quotes. We accomplish this by using our proprietary software that takes all reasonable efforts in collecting, preparing, and streamlining public information data to calculate the most accurate square footage of your property. Then, based on that information and our database of over 100k completed jobs, we develop the most competitive market price for our services. However, please be aware that due to the rapidly changing nature of property from landscaping additions, new flower beds/gardens, patios, or other unforeseen events sometimes the square foot pricing may be inaccurate. If you feel that your quoted square footage does not accurately fit your property, please contact us, and we will review and either confirm or send you new pricing. All final invoiced prices will be based on the most accurate information and will be adjusted up or down accordingly.

In addition, if your property requires more materials and labor than originally estimated due to varying landscape layouts or unforeseen circumstances, we reserve the right to charge for the additional amount on a time and materials basis. Conversely, if the full scope of time and materials is not utilized, we will issue a credit to your account, which can be used towards future new services.

Sale Disclaimer

Advertised sales are only available when adding new or additional services. The discounted sale price is not intended to allow existing customers to reduce the pricing of services already on account. You may, however, extend existing prepaid programs using this discount. In these cases, the one-time discounted prepayment is added to your existing program (extending it at a discounted rate). Existing programs and services set up with 12 Monthly Payments as their billing option are not eligible to be “extended”.

Cancellation Policy For Discounted Programs & Services

Prepaid

You can cancel anytime and receive a company credit for use on future services. We do not offer refunds on discounted prepayments. Credits issued for prepay cancellations must be used within 12 months of the issue date.

12 Monthly Payments

You can cancel anytime and only be charged for services completed up until that date. Since the payment plan stretches out the total due over 12 months, there is usually a final payment due upon cancellation (after removing discounts and calculating actual services completed up until that date).

Please visit our website at [erlawns.com](https://erlawns.com) for more information.